Tender Details
Reactive & Proactive Support and Maintenance of Hewlett Packard Hardware (on an as and when required basis) in the Free State Operating Unit.
Tender Number:
FS062
Client:
Eskom
Region:
Free State
Industry:
Information Technology(IT)
Title:
Reactive & Proactive Support and Maintenance of Hewlett Packard Hardware (on an as and when required basis) in the Free State Operating Unit.
Closing Date:
07/03/2024 09:59
Site Inspection Date:
N/A
Tender Description:
Office Location Eskom Distribution 120 Henry Street Westdene Bloemfontein 9301 Email Address Ramdhat@eskom.co.za Scope Details Reactive & Proactive Support and Maintenance of Hewlett Packard Hardware (on an as and when required basis) in the Free State Operating Unit. Reactive Support Hardware • Remote problem diagnosis and support. • On-site hardware support. • Replacement parts and materials. • Visual Remote Guidance (VRG). • Dashboards. • Firmware updates for selected products. • Collaborative Support and Collaborative Assistance. • Periodic maintenance (for selected products). • 6-hour hardware call-to-repair (Critical service level only). Software • License to use software updates. • Software support. • Installation advisory support. • Software features and operational support Software product and documentation updates. This service should include • 24x7 access to online self-serve and self-solve capabilities. • 24x7 incident logging, and for supported devices, analytics and automated incident submission. Proactive Support • Enhanced incident management • Environment profiling. • Multi-channel access to know-me experts. • Remote 24/7 response. • Priority access and routing. • Accelerated escalation management. • Incident analysis and reporting. Service relationship management • Support activity review or incident report. • Operational and technical advice or operational assistance. • Support Centre. • Education planning and assistance. Tender box address ESKOM CENTRE 120 HENRY STREET BLOEMFONTEIN ENTRANCE AT THE SECURITY GATE Look for tender office signage on the left side of the main building. Description Reactive & Proactive Support and Maintenance of Hewlett Packard Hardware (on an as and when required basis) in the Free State Operating Unit. Summary Reactive & Proactive Support and Maintenance of Hewlett Packard Hardware (on an as and when required basis) in the Free State Operating Unit.